GraphicMail has been awarded TRUSTe's Privacy Seal signifying that this privacy policy and practices have been reviewed by TRUSTe for compliance with TRUSTe's program requirements including transparency, accountability and choice regarding the collection and use of your personal information. TRUSTe's mission, as an independent third party, is to accelerate online trust among consumers and organizations globally through its leading privacy trustmark and innovative trust solutions. If you have questions or complaints regarding our privacy policy or practices, please contact us at privacy@graphicmail.com. If you are not satisfied with our response you can contact TRUSTe here.
If you have questions or concerns regarding this statement contact us at
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Quattro Internet Solutions will then serve as a liaison with us to resolve your concerns.
Quattro Internet Solutionsis committed to protecting your privacy and rigorous procedures have been implemented to ensure this.
This page is to help you understand how we collect and use the personal information you provide to us and to help you make the appropriate decisions when using GraphicMail.
What information GraphicMail gathers and tracks
Quattro Internet Solutions collects four types of information:
1) personal (name, email address and telephone number), financial (credit card details) or company information that you knowingly disclose when signing up to trial or purchase GraphicMail;
2) technologically attained information which is collected using “cookies” or web logs to collect information about how GraphicMail is being used by you. Information gather in this way may include date and time of visits, the pages viewed and the time spent at GraphicMail;
3) account usage information such as the number of ../Site/Images/, lists and templates stored on your account and the frequency and size of your mailings.
4) third party personally identifiable information such as email addresses, names, telephone numbers and other personally identifiable information (PII) provided by our client's. GraphicMail's clients have control over this third party PII which they may use to send their marketing materials. Quattro dba GraphicMail does not use this information for any other purposes.
What GraphicMail does with the information it gathers/tracks
We may use your personal information such as your email address for sending updates or promotions about our company or to contact you if requested or necessary in regards to your account. You may at any time opt out of receiving future mailings by using the unsubscribe link provided on those mailings.
We may use your IP address to help diagnose problems with our server and to administer our website. Tracking your browser and screen resolution type help us understand your needs related to our website presentation.
Monitoring the data stored in your account and volume of emails you send allows us to anticipate product usage and ensure we have sufficient infrastructure in place to provide the expected service for our users.
With whom this site shares information it gathers/tracks
We will not share or sell your personal information or any of the information stored within your account (such as ../Site/Images/, templates and email addresses) with any third parties for their Promotional purposes. We may only disclose such information if that disclosure is required by law to comply with a judicial proceeding or court order.
We may share aggregate statistics about our customer's traffic patterns and reservations with our suppliers and partners, but these statistics do not include any personally identifying information.
Security
Quattro Internet Solutions DBA GraphicMail will follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. We cannot however guarantee total or absolute security, as no method of transmission over the Internet, or method of electronic storage, is 100% secure. As part of our commitment to you the customer Quattro Internet Solutions DBA GraphicMail will strive to implement and use any commercially acceptable means available to protect your personal information. As such Graphicmail conforms to industry security standards to protect user information form virus attacks and hacking attempts. We use the latest product releases from Microsoft and other companies to ensure our systems always rate good against industry standards. Our operating systems and software are always up to date with the latest security patches and updates.
Firewalls are used extensively to protect data by opening only the necessary channels to the necessary entities on our servers. This means that if a PC or location does not need to have access to our servers for our system to work properly, they will not be able to contact that server. This greatly reduces the changes of hackers being able to penetrate our system. We use the latest Virus software to scan our servers in real time against any suspicious files and traffic. Virus definitions are updated multiple times per day.
All our software runs on RAID hard drives to prevent downtime in the event of hardware failure. We also protect our data from hardware failure or disaster events by running daily backups.
All employees sign a privacy agreement when they join Graphicmail that prevents them from using, disclosing or selling any user information for any purposes other than servicing your accounts.
If you have any questions about security on our Web site, you can send email us at
Cookies
A cookie is a small text file that is stored on a user’s computer for record-keeping purposes. GraphicMail uses cookies on this site.
GraphicMail uses two types of website generated cookies: session ID cookies and persistent cookies. We use session cookies to make it easier for you to navigate our site. A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your Internet browser’s “help” file, or alternatively select “Tools” from your browser menu, select “Options” and “Privacy” and then clear your privacy data and cookies in the process.
We set a persistent cookie to store your passwords, so you don’t have to enter it more than once. Persistent cookies also enable us to track and target the interests of our users to enhance the experience on our site.
If you reject cookies, you may still use our site, but your ability to use some areas of our site, such as contests or surveys, will be limited.
GraphicMail uses 2 types of third party cookies from Google Analytics, Yahoo an MSN Live. The first lets us determine how users interact with our site, helping GraphicMail in the process to better tailor our service to your needs. The second type of cookie is a conversion cookie allowing us to track the effectiveness and cost to conversion ratio of our search engine cost per click advertising. The second type of cookie allows GraphicMail to link this cookie information to your personally identifiable information you submit while on our site, with the express purpose to use this information to tailor our marketing material and efforts.
Some of our business partners (e.g., advertisers) use cookies on our site. We have no access to or control over these cookies.
This privacy statement covers the use of cookies by Quattro Internet Solutions DBA www.graphicmail.com only and does not cover the use of cookies by any advertisers.
Personally Identifiable Information (PII)
Personally Identifiable Information (PII) is any piece of information which can potentially be used to uniquely identify, contact, or locate a single person.
GraphicMail will not share or sell your personal information or any of the information stored within your account (such as ../Site/Images/, templates and email addresses) with any third parties for their promotional use. We may only disclose such information if that disclosure is required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our Web site.
We may share aggregate statistics about our customer's traffic patterns and reservations with our suppliers and partners, but these statistics do not include any personally identifying information.
Our policy on correcting and updating personally identifiable information is as follow: Quattro Internet Solutions DBA GraphicMail gives you as much control as possible over your personal information. You have the option to register with us for use of our services. You can update your personal information, subscriptions or service package at any time. To update your PII all you need to do is login to your account, select the Setup and Options tab on the left hand navigation bar and make the necessary changes.
PII Information collected is purely for the purposes of identifying users and account purposes. No PII is collected through any tracking technologies. But website user data generated from tracking technologies are tied into PII for the sole purpose of better understanding the effectiveness of marketing campaigns. This data is in turn used to identify potential target markets, to streamline communications to clients and prospective clients and to aid in the development of a better product. The information collected through tracking technologies include: search behaviour, site traffic, time on site, referring ad campaigns and information on drop off points of traffic.
Service Providers
Customer Support Online Chat Messenger
The online chat service GraphicMail uses is provided by: “Provide Support”, this allows our clients to contact us directly should they have queries of any sort. The chat button is currently in the GraphicMail website and in each and every GraphicMail account. Our departments are setup so as the following Accounts/Billing/Invoicing, Technical and Sales and is operators are assigned to each of these departments, therefore when existing or potential clients wish to chat with someone they can select what type of query it is by selecting the individual departments. The chat allows us to view various information from the client, such as geographic location, which browser they are using , the current web page they are viewing, IP address, country etc.The tool also allows us to build up a knowledgebase and an FAQ section where we receive all correspondence via email and can use to build up the content. The service is available provided that there is someone signed in and online. None of this information collected is used by the service provider for their promotional purposes
Worldpay and Secure Trading
We use World Pay and Secure Trading to provide payment services. They are online payment gateways which make subscribing and purchasing quick and easy for our clients. Payment details are encrypted and sent to the payment processing gateway. All payments are linked and identified to a transaction ID, but when a client selects to subscribe for a monthly subscription this subscription is identified and linked to a unique ID. This unique ID is used to initiate recurring payment. Within the unique ID the particulars of the client is viewable such as when the subscription [date, time] was made as well as the client name, address, contact no. and number payments made. The information obtained from clients at payment is not stored by GraphicMail. These confidential details [credit card details] are stored only at the Merchant bank (WorldPay and European Merchant Services) therefore GraphicMail does not have access to these details. WorldPay or Secure Trading notifies us of payment failures, warnings and cautionary payments and credit card expires. The link between WorldPay or Secure Trading and GraphicMail will automatically suspend clients when payment has failed and this is done by warning both from WorldPay and GraphicMail. Should the client wish to upgrade or down grade their subscription the existing and present unique ID is cancelled and a new unique ID is allocated to the subscription. Clients can cancel at anytime from directly within the account or by an email request to support@graphicmail.com. The uniuqe ID is then cancelled and this will end all recurring payments. These third parties are prohibited from using your personally identifiable information for any other purpose.
Google Analytics
GraphicMail uses Google Analytics to learn which online marketing initiatives are cost effective and see how visitors actually interact with our your site. Make informed site design improvements, drive targeted traffic, and increase your conversions and profits.
GraphicMail SMS
The GraphicMail SMS/Text sending facility is covered by this privacy statement whereby Quattro Internet Solutions warrants that it does not share, sell, rent, or trade PII, including cellular telephone numbers stored within the GraphicMail clients' datasets, with third parties for their promotional purposes. We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Web site.
The Short Message Service - Point to Point, SMS-PP, as defined in Global Systems for Mobile communication standard, recommendation 03.40, as used for sending Text/SMS messages by the GraphicMail Text/SMS service, does not provide for an unsubscribe mechanism. Recipients of unwanted information sent to them through the GraphicMail system by way of text/SMS should email smsunsubscribe@graphicmail.com stating the message content in the SMS. Within 72 hours of receipt their cellular number will be added to the block list of the sending account.
Testimonials
GraphicMail posts customer testimonials on the site which may contain personally identifiable information. All personal identifiable information, such as name, email address and telephone number and testimonials placed and displayed on www.GraphicMail.com are done so with prior consent from the company or individual.
Links to Other Sites
www.GraphicMail.com contains links to other sites that are not owned or controlled by Quattro Internet Solutions. Please be aware that Quattro Internet Solutions are not responsible for the privacy practices of such other sites.
We encourage you to be aware when you leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information.
This privacy statement applies only to information collected by Quattro Internet Solutions DBA GraphicMail.
Service-Related Announcements
In situations deemed necessary GraphicMail will send you strictly service-related announcements, i.e. if our service is temporarily suspended for maintenance, we will send you an email informing you of this situation.
Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your account.
Changes in this Privacy Statement
GraphicMail reserves the right to change our privacy policy statement at anytime. If and when we do make changes we will notify you of these changes. GraphicMail will use any or a combination of the following means to notify you of these changes: email notices, notices will be made available on your account news page, the login page and any other area of the site GraphicMail deems necessary to make you aware of these changes. This will be done with the express purpose to make you aware of the type of information we collect, how we intend using it, and under what circumstances if any we intend disclosing this information. All notices will be made available 30 days prior to being implemented. Should we make any material changes to this statement, we will notify you by email.
GraphicMail reserves the right to modify our privacy statement at anytime, so please review this statement on a regular basis.